Thank you for choosing our online services! We strive to provide high-quality educational experiences and excellent support. However, we understand that sometimes plans change, and you may need to adjust your purchase. Please review our Refund and Returns Policy for online services below:
Refunds for Online Courses
We offer a 14-day refund policy for online courses. If you are not satisfied with the course you’ve purchased, you may request a refund within 14 days of your first access to the course content, provided that:
- You have not completed more than 25% of the course material.
- You have not received any personalized consultation or feedback (if applicable).
To request a refund:
- Contact us at info@reilminby.space within 14 days of accessing the course.
- Include your order number, the course name, and a brief explanation of why you are requesting the refund.
- Once we receive your request, we will review it and process the refund if it meets the criteria.
Refunds will be issued to your original payment method within 7-10 business days.
Non-Refundable Services
The following services are non-refundable:
- Digital content that has been accessed or downloaded, including but not limited to, course materials, eBooks, or downloadable guides.
- Personalized services such as one-on-one consultations, private lessons, or custom projects.
- Any promotional or discounted services or courses.
Exchanges or Transfers
If you wish to transfer your course to another course or exchange it for a different service, please contact us at info@reilminby.space. We may be able to accommodate your request depending on availability and the nature of the service.
Late or Missing Refunds
If you have not received your refund after 10 business days, please first check with your bank or payment provider, as it may take additional time for processing. If you’ve done this and still have not received your refund, please contact us at [insert email address].
Cancellations for Live Classes or Events
If you have registered for a live online class, webinar, or event and need to cancel your participation, we require at least 48 hours’ notice before the event begins to process a refund. Cancellations made within 48 hours of the event start time will not be refunded.
Technical Issues
In the event that you experience technical issues accessing the course or service (e.g., login problems, video streaming issues), please reach out to our support team at info@reilminby.space, and we will work to resolve the issue promptly.
Changes to the Policy
We may update our Refund and Returns Policy from time to time. Any changes will be communicated via email and will be reflected on this page.